{"id":2976,"date":"2025-03-26T12:21:48","date_gmt":"2025-03-26T10:21:48","guid":{"rendered":"https:\/\/beyondlimits.gr\/frequently-asked-questions\/"},"modified":"2025-04-30T13:29:31","modified_gmt":"2025-04-30T10:29:31","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/beyondlimits.gr\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do you have any questions? Here you’ll find answers to the most common questions our travellers ask us. From booking to transfers and cancellations, we’ve compiled everything you need to know to make your experience with Beyond Limits worry-free. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ,<\/span> <\/br> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I book with confidence?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We want to make sure you feel confident when you book with us.
You can change your plans, for whatever reason.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change the date of my booking for free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can change the date of your booking for free.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I convert my payment to credit for free without cancellation fees?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you do not know exactly when you will be able to travel in the future,
convert your existing payments into credit (credit voucher –
voucher). This way you will not lose your money due to
cancellation fees. We will keep your money safe and you will be able to
re-book your tour. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I transfer my credit?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can transfer your credit to a friend or family member
at no extra cost.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my booking for free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If there is no other option than cancellation, we want to make sure that
you know that we have the most flexible and extremely friendly cancellation and
refund policy on the market: you can cancel free of charge up to 24
hours before your departure time.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen can I cancel my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can cancel your reservation free of charge up to 24 hours before the
departure time. For any cancellations with less than 24 hours notice or without
showing, no refund will be given. Reservations made
within 24 hours are final and cannot
be modified\/cancelled. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Simply send us your cancellation request by sending an email to
info@beyondlimits.gr<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have booked a tour but I am not sure I will be able to travel on the date booked, do you suggest cancelling or converting the booking to a credit?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you do not know the new date, but you are sure you will travel to
area in the future, we suggest that you convert the amount paid
into a credit (voucher credit), which will be used for future
reservations. You can also transfer your credit to a friend or
family member at no additional cost. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change the date of my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can change the date of your reservation free of charge if there is
availability, up to 24 hours before departure time. Reservations
made within 24 hours are final and cannot
be changed\/cancelled. In case you need to modify your
reservation, please contact us at info@beyondlimits.gr <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I add other people to my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please contact us as soon as possible so that we can do our best
possible to accommodate your request according to our availability.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I modify my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Simply send us your reservation change request by email to
info@beyondlimits.gr<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI cancelled my prepaid reservation, will you refund my money?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. If your reservation is cancelled at least 24 hours before
departure of the tour, you will be refunded according to
cancellation policy. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI cancelled my prepaid reservation, how long does it take to get my money back?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Depends on the banks\/credit card company. Our
customer service processes the refund once we receive the
cancellation request. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the refund work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The amount will be refunded to your credit\/debit card or
PayPal\/Bank account used for the payment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the prices for private tours\/transfers per group or per person?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Prices for Private Services (Tours, Transfers) are per group
persons (group) and vary depending on the size of your group. On each
browse page, you will find the availability calendar with the corresponding
set prices. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm trying to book a private tour\/transport for my group of 9+ people, but I can't find the price<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you are a group of 9+ people, please contact us.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is included\/not included in your private tours\/transfers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our private tours and private transfers include:
– Door to door service with pick up and delivery where needed
– Professional driver with English language skills
– Transportation with a fully equipped 9 seater minivan (8 seater)
– All taxes, tolls and fuel
– No hidden costs or last minute charges.<\/p>\n

Not included (unless optionally booked and specified
on the confirmation voucher):
– Tickets (if available)
– Local professional licensed guides at selected locations
– Meals and personal expenses
Make sure that what you are buying exactly matches your needs. Each
tour page clearly specifies what is included and what is not as well as
available options. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat optional extras can I add to my private tour?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Add an optional service to your private tour and
customize it to suit your needs. It could be
tickets to an archaeological site, a local professional licensed tour guide
or lunch at a local restaurant in the area, etc. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

On our website you can pay using, MasterCard, Visa,
PayPal. For bookings by phone or email, you can pay via
bank transfer, Visa or MasterCard. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my payment secure on your site?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your payment is 100% secure.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay in cash, directly on the day of the tour\/transfer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can pay in cash (currency in euros), directly to the driver at
at the end of the day, and at the time of booking you will be asked to provide
your credit card details, just to secure your
reservation (you will not be charged).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive the voucher confirming my booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You should expect to receive an email within a few minutes of booking with your confirmation voucher.<\/p>\n

The confirmation time of your reservation depends on the tour or private transfer. Some tours are confirmed immediately at the time of booking, while others are confirmed within 24 hours of booking. Check the ‘Important Information’ section of the tour or private transfer you are interested in and you will know when your booking will be confirmed. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have not received the email containing my confirmation voucher<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Check if our email is in your spam folder or if not, contact us! Note: during the booking process, be careful when entering your email address, the confirmation voucher will be sent to the email you provided when booking. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t